Total support: why a comprehensive mental health solution is essential for your organization.

October 13, 2022

Current barriers to mental health support in your workforce.

It’s clear that digital technology offers huge potential for improving the quality and scope of mental health care in organizations. But employee uptake of digital mental health interventions varies widely and is often limited.

According to the June 2022 Our Mental Health Index, employees under the age of 40 are 80% more likely than those older than 50 to report lack of support as their primary source of work stress. Despite being digitally savvy, this demographic does not feel like they are receiving adequate support from their employers.

On the flip side, common factors shown to facilitate and improve engagement with digital mental health solutions included opportunities for individuals to gain insights into their personal health and tools to help people feel empowered and in control of their health at every step. As well as giving individuals more agency and autonomy, the most successful solutions also generated a feeling of social connectedness.

Finding meaningful, effective solutions for employee mental health.

User engagement is essential to the success of any digital mental health solution. But research has shown that in order for long-term interventions to be effective, individuals need to do more than just download an app on their phone.

Providing access to the world’s largest counselor network, TELUS Health offers employees highly personalized digital mental health care with a human touch. From the first interaction, the experience is personalized. Members will be able to:

• complete a clinical assessment to understand their specific mental health requirements
• receive a personal care plan tailored to their complex and multi-layered needs
• select therapists based on a number of factors that matter most to them, including availability, type of therapy options available, lived experience and shared cultural heritage, and more
• the type of therapy they would like to have for each session – phone, video, chat, in-person
• work with a Care Navigator to determine best digital tools and resources to reinforce therapy, as well as connect them with additional support available through their benefits.

Total Mental Health engages individuals on an emotional level via human connections that include regular one-to-one counseling sessions and a dedicated Care Navigator. Innovative digital tools reinforce gains by providing detailed insights into individual mental health, allowing employees to track and monitor their own progress at every step and provide incentive for engagement.