Holistic mental health support for today's employees

Continuous care with TELUS Total Mental Health

Your employees and their family members can now have access to personalized care plans, ongoing support from care navigators, and engaging content designed to help positively impact their mental health journey.

THS4988-Wellbeing-Assessment-Landing-Page-image-3-_936x792_

Holistic mental health support for today's employees

Continuous care with TELUS Total Mental Health

Your employees and their family members can now have access to personalized care plans, ongoing support from care navigators, and engaging content designed to help positively impact their mental health journey.

THS4988-Wellbeing-Assessment-Landing-Page-image-3-_936x792_

The mental health of the workforce is more vulnerable now.

The mental health of the workforce is more vulnerable now.

Increased sensitivity to stress

42% of workers are more sensitive to stress in 2022 than before COVID.1

Source

1. LifeWorks Mental Health Index, United States of America, April 2022

High rates of burnout

More than 35% of employees are experiencing burnout.2

Source

2. LifeWorks Mental Health Index, United States of America, March 2022

Need to support people leaders

25% of managers have had employees with substance use issues in the last two years.3

Source

3. LifeWorks Mental Health Index, United States of America, March 2022

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Why Total Mental Health?

With 78% of employees having a high or moderate mental health risk4, it is more important than ever for employers to provide the support their employees need to be well.

Continuous counseling

Available by phone, text, video, and in person.

Personalized care plans

Built by an expert clinical team, personalized by dedicated counselors and boosted by technology to support progress.

Guided by care navigators

Care navigators customize plans for members, book appointments, and support them through their journey. They can also complete billing for members.

Work / life services

EAP services like legal and financial assistance, as well as family services, are also included.

Wellbeing resources

Employees have access to a news feed, self-directed programs, wellbeing content and a wellbeing assessment to support their overall health.

Source

4. TELUS Health Mental Health Index, United States, February 2023

Why Total Mental Health?

With 78% of employees having a high or moderate mental health risk4, it is more important than ever for employers to provide the support their employees need to be well.

Continuous counseling

Available by phone, text, video, and in person.

Personalized care journeys

Built by an expert clinical team, personalized by dedicated counselors and boosted by technology to support progress.

Guided by care navigators

Care navigators customize plans for members, book appointments, and support them through their journey. They can also complete billing for members.

Work / life services

EAP services like legal and financial assistance, as well as family services, are also included.

Wellbeing resources

Employees have access to a news feed, self-directed programs, wellbeing content and a wellbeing assessment to support their overall health.

Frequently asked questions

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What does this program offer employees?

TELUS Total Mental Health offers employees the mental health care they need, when they need it. 

Since no two care plans are the same, employees receive personalized care that’s accessible by phone, virtually, or in person:

  • Access to continuous care, creating an unparalleled digital and clinical experience that connects the employee with a therapist throughout their journey to improved mental health.
  • Personalized care journeys customized by dedicated counselors to support employees’ progress with digital tools and regular feedback.
  • Coordination with third-party benefits to help employees seamlessly access all services available to them.
  • Anytime access to care navigators, 24/7/365.

We equip organizations with information that can help them make informed decisions to support organizational performance and productivity by providing easy-to-read data and insights about employee wellbeing.

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What type of reporting will my organization receive from TELUS Total Mental Health?

The reports provided to your team will give you access to important analytics and provide actionable insights, while keeping your employees’ data private and confidential. The data is presented in a format that is easy to read and includes information about the utilization and the program’s impact.

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In what regions is this available?

Total Mental Health is available in the United States (English) and in Canada (English and French). We are beginning in North America and will then consider expansion to the UK, Netherlands, and Australia.

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What unique care plans will be available at launch?

We can currently support general mental health, anxiety, depression, stress (or burnout), grief and loss, to name a few. Counselors are also able to support many other topics without a care plan to match – a personalized journey fitted to your organization and your people. We will be tracking topics and adding more care plans over time.

Frequently asked questions

arrow down
What does this program offer employees?

TELUS Total Mental Health offers employees the mental health care they need, when they need it. 

Since no two care plans are the same, employees receive personalized care that’s accessible by phone, virtually, or in person:

  • Access to continuous care, creating an unparalleled digital and clinical experience that connects the employee with a therapist throughout their journey to improved mental health.
  • Personalized care journeys customized by dedicated counselors to support employees’ progress with digital tools and regular feedback.
  • Coordination with third-party benefits to help employees seamlessly access all services available to them.
  • Anytime access to care navigators, 24/7/365.

We equip organizations with information that can help them make informed decisions to support organizational performance and productivity by providing easy-to-read data and insights about employee wellbeing.

arrow down
What type of reporting will my organization receive from TELUS Total Mental Health?

The reports provided to your team will give you access to important analytics and provide actionable insights, while keeping your employees’ data private and confidential. The data is presented in a format that is easy to read and includes information about the utilization and the program’s impact.

arrow down
In what regions is this available?

Total Mental Health is available in the United States (English) and in Canada (English and French). We are beginning in North America and will then consider expansion to the UK, Netherlands, and Australia.

arrow down
What unique care plans will be available at launch?

We can currently support general mental health, anxiety, depression, stress (or burnout), grief and loss, to name a few. Counselors are also able to support many other topics without a care plan to match – a personalized journey fitted to your organization and your people. We will be tracking topics and adding more care plans over time.

Connect with us to learn more and book a demo.

Connect with us to learn more and book a demo.

Why TELUS Health?

TELUS Health is on a mission to become the most trusted wellbeing company in the world. We do this by helping to build the healthiest communities and workplaces on the planet.

Earth globe with medical cross icon

Global network of counselors.

Brain and gear icon

Innovative, technology-enabled solutions.

Magnifying glass icon

An unrelenting focus on people.

Medical staff icon

Clinical expertise honed over decades of experience.

Why TELUS Health?

TELUS Health is on a mission to become the world's most trusted workplace mental health and wellbeing provider. We offer comprehensive solutions that help make a positive impact on people and the organization they work for.

Earth globe with medical cross icon

Global counselor network.

Brain and gear icon

Innovative, technology-enabled solutions.

Magnifying glass icon

An unrelenting focus on people.

Medical staff icon

Clinical expertise honed over decades of experience.