Politique de confidentialité de l’entreprise
1. Sommaire
Nous sommes LifeWorks (Canada) Ltd. (« LifeWorks »), une société constituée en vertu des lois de l’Ontario, au Canada. LifeWorks (Canada) Ltd. possède et exploite l’entreprise par l’entremise de ses filiales dans divers pays, y compris notamment au Canada, aux États-Unis, au Royaume-Uni et en Australie. Aux fins des lois sur la protection des données applicables, LifeWorks est responsable du traitement des données de vos renseignements personnels et notre principal établissement est sis au 895, Don Mills Road, Tour 1, bureau 700, Toronto (Ontario) M3C 1W3, Canada.
La présente Politique de confidentialité explique la manière dont nous recueillons, utilisons et communiquons vos renseignements personnels et établit les principes de base selon lesquels nous traiterons les renseignements personnels que nous recueillons auprès de vous ou que vous nous fournissez. Veuillez lire la présente Politique de confidentialité attentivement afin de comprendre de quelle manière nous utilisons, communiquons et protégeons vos renseignements personnels.
La gestion des renseignements personnels est essentielle aux services de LifeWorks, et nous sommes déterminés à protéger votre vie privée.
Par l’entremise de sites Web et d’applications, notamment, LifeWorks recueille et utilise les renseignements personnels pour établir votre identité et votre admissibilité, et vous fournir des services de santé et de mieux‑être globaux et de ressources humaines axés sur la technologie (comme les régimes de retraite et d’assurance collective, les programmes d’aide aux employés et les programmes de gestion des absences). Nous utilisons également vos renseignements à nos propres fins, comme l’analyse et l’amélioration de nos services et nos communications.
Veuillez vous reporter aux sections ci‑après pour obtenir de l’information détaillée sur la façon dont LifeWorks traite vos renseignements personnels et sur tout sujet d’intérêt dans notre Politique de confidentialité.
2. À propos de la présente Politique de confidentialité
Nous avons élaboré cette Politique de confidentialité pour vous renseigner sur :
- Le type de renseignements personnels que nous pouvons recueillir à votre sujet;
- L’utilisation que nous pourrions faire de ces renseignements; et
- Vos choix en ce qui a trait aux renseignements personnels que vous nous fournissez.
La présente politique s’applique à nos sites Web, à nos applications mobiles, aux services fournis au moyen de ces plateformes ou auxquels l’utilisateur a recours (comme nos services de counseling et de mieux-être), ainsi qu’à toute interaction que vous pourriez avoir avec nous (notamment par téléphone, par courriel ou en personne). Cette politique couvre spécifiquement le traitement que nous faisons des renseignements personnels (y compris, dans le cas de certains de nos services, des renseignements personnels sensibles) concernant les particuliers identifiables, et ne s’applique pas aux renseignements commerciaux de nature exclusive.
Certains de nos services sont fournis au nom de nos clients, ce qui signifie que ces derniers sont principalement responsables de la protection de vos renseignements personnels. Par exemple, nous pourrions vous fournir des services au nom de votre employeur ou du promoteur de votre régime. Dans un tel cas, nous pourrions rediriger votre question sur l’utilisation de vos renseignements personnels à notre client.
3. Obtenir votre consentement
Lorsque vous utilisez nos services ou interagissez avec nous, nous pourrions recueillir et traiter certains renseignements à votre sujet. Si tel est le cas, nous recueillerons, utiliserons et communiquerons vos renseignements personnels avec votre consentement pour les fins dont vous avez été informé, ou dans le cas où la loi l’exige ou l’autorise autrement. Votre consentement peut être exprès ou tacite (dans les limites permises par la loi). Par exemple, en participant à votre programme d’avantages sociaux, vous consentez à la collecte et à l’utilisation de vos renseignements personnels par LifeWorks afin de recevoir les services offerts par ce programme. Dans certains cas, nous pourrions obtenir votre consentement directement (y compris par les moyens décrits dans la présente Politique de confidentialité). Dans d’autres cas, nous pourrions nous fier au consentement que vous avez donné à votre employeur ou au promoteur de votre programme d’avantages sociaux.
Vous pouvez suspendre ou retirer votre consentement à la collecte, à l’utilisation et à la communication de vos renseignements personnels (dans la mesure où notre traitement est fondé sur votre consentement, conformément aux lois applicables). Le retrait de votre consentement n’a aucune incidence sur la légalité du traitement en fonction du consentement avant son retrait. Selon les circonstances, le retrait de votre consentement pourrait toutefois nous empêcher de continuer à vous servir ou, en ce qui concerne l’administration de vos avantages sociaux, nous empêcher de traiter vos demandes de règlement.
4. Sources de renseignements à votre sujet
Nous recueillons des renseignements personnels comme suit :
- Directement de vous
- D’après l’utilisation que vous faites des services, programmes, sites Web et applications de LifeWorks
- Auprès de votre employeur, de votre association, de votre assureur ou du promoteur de votre programme d’avantages sociaux
- Lorsque vous participez à un événement organisé par LifeWorks ou que vous vous rendez à ses bureaux
- Lorsque vous postulez un emploi chez LifeWorks
- Lorsque vous formulez une plainte ou présentez une demande de renseignements
- Lorsque vous naviguez sur nos réseaux sociaux
- De tiers autorisés par la loi.
5. Renseignements sur les enfants
Si vous n’avez pas atteint l’âge de la majorité dans votre province, nous ne recueillerons, n’utiliserons et ne communiquerons pas volontairement vos renseignements personnels sans la permission de votre parent ou de votre tuteur. Si vous êtes mineur et désirez obtenir des services de counseling et de mieux‑être, votre parent ou votre tuteur doit communiquer avec LifeWorks en votre nom.
6. Type de renseignements recueillis et motifs de la collecte
La collecte et l’utilisation de vos renseignements personnels dépendront des produits et services auxquels votre organisation vous donne accès, des produits et services de LifeWorks auxquels vous avez recours et des renseignements que vous nous transmettez.
Nous recueillerons et utiliserons les renseignements suivants aux fins énoncées dans le tableau ci-après.
Personal information
Personal information category
Identity information
Types of information we may collect
Your name, username, employee number or similar identifier, marital status, date of birth and reported gender
How we may use it
To identify and authenticate you
To communicate with you
To create and administer your account when you register for our service, including through our websites and apps
Contact information
Your billing address, postal address, email address and telephone numbers
To communicate with you and respond to your inquiries or for any other purposes related to LifeWorks services and Platform
To inform you of news about our products and services, as well as special promotions, offers or events
To create and administer your account when you register for our service, including through our websites and apps
Employment information
Your job title, place of work, hire date, employment history, work address
To determine eligibility and process applications
To administer products and services that you have with us
Interaction information
Telephone recordings and transcripts, records of communications (such as emails, letters, online chat, etc.)
For quality assurance and staff training purposes
To retain a record of your interactions with LifeWorks
To provide you with the services and information which you request
To communicate with you and respond to your inquiries
To understand any concerns you may have, so that we can resolve disputes and improve your experience
Digital interaction information
Geolocation data, IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system (including the type of device used) and other technology, related to the devices you use to access our websites and/or our apps
To personalize your experience and understand how you use our sites and apps
To notify you of any relevant issues relating to our website or app (e.g., push notifications)
To measure how our apps and websites are performing
To identify opportunities for new products/services or improvements to existing ones
For system or product development and planning, audit and administrative purposes
For more information relating to our use of cookies, Google Analytics, and related technology, please review our Cookie Policy for the LifeWorks App
Job applicant information
Résumé, cover letter, reference letters, employment history and interests
For staffing and recruitment activities
To maintain an inventory of candidates for current and future work opportunities
Sensitive personal information
Sensitive personal information category
Financial information
Types of information we may collect
Your banking information, email linked to your electronic transfers, and payment information
How we may use it
For billing, administering claims and other financial and payment-related functions
To administer products and services that you have with us
Transaction information
Details about payments to and from you, and other details of products and services you have purchased from us, including customer account numbers
For administering services and auditing
To understand how you use our products and services
Health information
The state of your physical and/or mental health which we receive in connection with your use of our services, provided by you through connected devices or through any Assessment you complete
To determine eligibility and process applications
To administer products and services that you have with us
Note: For clients using absence and disability management services, LifeWorks or employee and family assistance programs, the personal health information collected for the purpose of providing one service will not be used or disclosed for the purpose of providing any other service. Although some health information may be used by LifeWorks in data analytics, it will not be disclosed in a way that allows identification of any individual
Biometric information
Your weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any Assessment you complete
To administer products and services that you have with us
Lifestyle information
Your alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), race, gender identity, sexual identity, religion, political belief, union membership, cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change
To determine eligibility and process applications
To administer products and services that you have with us
Claims information
Information disclosed to us with your permission by your insurance, health plan provider, or plan sponsor regarding claims you have made under your policy and/or other information, including health information
To determine eligibility
To administer products and services that you have with us
To process and administer claims
To provide you with personalized services
We may also collect and use your information to:
- Perform services on your behalf or your employer’s/benefits sponsor’s behalf (including total health and wellbeing, rewards and recognition services, employee and family assistance services, health management programs, group benefits and investment plans, and pension administration services);
- Understand your needs, the suitability of our products and services, and assess future needs;
- Provide services tailored to your requirements and to treat you in a more personal way;
- Promote and market our products and services to you;
- Improve our business operations and the quality of our products and services;
- Develop and test new products and services;
- Manage our business and operational needs;
- Administer and protect the security of our business, and our websites, apps and other services;
- Meet our legal and regulatory obligations, including to enforce our legal rights; and
- Carry out activities consistent with the purposes of any of the above.
7. De-identified, aggregated, and anonymized information
We may use your personal information to generate de-identified, aggregated, or anonymized information that does not reveal your identity. LifeWorks uses this information to conduct research, compile aggregate data sets, statistics, and reports, and to perform analytics on our services, service standards, business operations, and trends.
We may share de-identified, aggregated, or anonymized information with our clients for reporting purposes, including usage of our services, and with third party service providers for use in creating marketing materials, cases studies and statistical analyses. This allows LifeWorks, its clients and our respective third party service providers to understand how we are performing, or develop relevant products, services or offers.
8. When does LifeWorks share your personal information?
LifeWorks may share your personal information with:
- Other LifeWorks entities in order to serve you, including for our internal management and administrative purposes.
- Third party service providers who are required to keep your information confidential and secure and are restricted from using or disclosing information for reasons other than performing services on our behalf or to complying with legal requirements.
- Third parties and partners in the event of a potential merger or acquisition, transfer of assets, reorganization, or bankruptcy. These parties are also required to keep your information confidential and secure and are restricted in their use of information to this purpose.
- Government, regulatory and law enforcement agencies to meet our compliance, regulatory, and risk management obligations or to comply with the law.
- The general public and other users when you post or share comments, blog postings, testimonials, or other similar information on our technology platforms.
- Your sponsoring organization or health plan provider when you provide your express or implied consent (where this is permitted by law) or if we are required to do so by law.
9. International transfers of information
LifeWorks is a global organization with affiliates, partners and subcontractors located in many countries around the world. To provide our services to you, LifeWorks may exchange personal information across geographical borders with LifeWorks entities, affiliates or service providers in other countries working on our behalf in accordance with applicable law.
Examples of countries we transfer and exchange personal information with include, but are not limited to, the United States of America, the United Kingdom, Canada, and Australia. If your personal information is transferred outside of your country, we will take appropriate measures to ensure an equivalent standard of personal information protection under applicable law. We will also obtain consent where this is required under applicable law. Please contact us if you want more information on how we protect personal information transferred out of your country.
Notice to users in China
The below information, which may be collected from you or provided by your Sponsoring organization, is exported out of China:
Personal information collected (including sensitive information)
Identity information
Description
Provided by you or your sponsoring organization when creating your account such as your name, date of birth, employee number, gender, language
Contact information
Provided by you or your sponsoring organization when creating your account such as your email, Country, City
Employment information
Provided by you or your sponsoring organization when creating your account such as Company name, job title, work status, employment start date
Health information
The state of your physical and/or mental health provided by you in connection with your use of our services, provided by you through connected devices or through any Assessment you complete
Biometric information
Your weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any Assessment you complete
Lifestyle information
Your alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change. This information is provided by you through Assessments you may complete
10. Storage of your information
LifeWorks may store your personal information in its databases located in the United States, Canada, the United Kingdom, Australia or other countries. Some of our service providers may also store or access personal information from countries other than where you reside or receive services, and in those circumstances, are subject to the laws of that jurisdiction. Because of this, there may be circumstances where other foreign governments, courts, law enforcement agencies or regulatory agencies are entitled to access the personal information collected and held by LifeWorks or our subcontractors.
If you are visiting our website from a country other than Canada, your communication through our website or any of its services may result in the transfer of information across international boundaries.
11. Retention of your information
We only keep your information for as long as it is contractually, operationally or legally necessary. When we no longer need the information, it is either destroyed or anonymized.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
12. Safeguards
We use reasonable physical, technological, organizational, and contractual safeguards, appropriate to the sensitivity of the information, to protect personal information in our possession or under our control, from unauthorized access, disclosure, or use.
13. Accessing your information
When requested in writing, we will inform you of the existence, use, and disclosure of your personal information that we maintain. We may not be able to provide you with all the information you request, depending on prescribed circumstances, and there may be a charge for copies of your personal information.
14. Correcting your information
We will make reasonable efforts to keep your information accurate and up to date. If a change or correction is required, let us know right away. We’ll make appropriate updates needed to keep things running smoothly. You can review your personal information by looking at the correspondence we send to you, through your online accounts with us, or by requesting access to your personal information, as described above.
15. Other data subject rights
Depending on the country in which you are based, you may have additional rights over your personal information, including:
- Right to delete personal information. You may have the right to request the deletion of your personal information upon the withdrawal of your consent for us to process such information or other circumstances provided under applicable law, provided that such data no longer needs to be processed by us to fulfil our legal and regulatory obligations.
- Right to restrict or object to processing. You may have the right to request us to anonymise, delete or otherwise restrict or object to the processing of your personal information in certain circumstances, such as where you establish that the information collected by us is unnecessary or excessive.
- Right to data portability. You may have the right to request us to provide you with your personal information in a structured, commonly used, and machine-readable format and a right to request that we transfer such information to another party.
- Right to lodge a complaint. You may have the right to lodge a complaint about the way we handle or process your personal information with the relevant authorities.
Note for data subjects in France: under French law you also have a right to define guidelines relating to the fate of your personal data in the event of your death.
If you would like to exercise any of these rights, please use the contact details below.
16. Marketing
We may occasionally send you email notices concerning our Website, App or Services, which may include emails tailored to you based on your activity on our Websites or Apps. You may also receive emails from us arising from your use of particular Services requiring email communication. Where possible, you will be given the option to choose a different method of communication or to opt out of receiving such communications, although it may adversely affect or otherwise prevent you from receiving the full scope of Services you signed up to receive.
17. Contact information
If you have any questions or concerns about this policy or LifeWorks' handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:
By regular mail: Privacy Office
LifeWorks (Canada) Ltd.
25 York Street
Tower One, Suite 100
Toronto, ON M5J 2V5
Canada
By electronic mail: privacy-vieprivee@lifeworks.com
Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.
18. Changes to our Privacy Policy
We may modify this notice from time to time and will post the most current version online.
Last updated: March 2022